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Strict Ad Campaign Policy: Refunds are only possible before the ad campaign setup is finalized. Once the ad campaigns are active and dashboard access is provided, no refunds are issued under any circumstances.
If you choose to cancel our services after payment but before we have finalized the campaign strategy, built the ad creatives, or launched the campaigns in your ad account, you may be eligible for a partial refund minus an administrative and consultation fee for the time allocated.
Because our productized services consist of intellectual property, proprietary setup methodologies, and non-recoverable labor hours, we maintain a strict no-refund rule for active services. Once campaigns go live and you have been provided with dashboard access or reporting, the service is deemed fully delivered.
Our fees cover the agency management and setup costs only. Any advertising spend paid directly to platforms like Google or Meta is fully non-refundable by us, and subject to the respective platform's policies.
If you believe there has been a billing error or you wish to request a pre-launch cancellation, you must contact our support email immediately.